DATA PRIVACY NOTICE (DPN)

We take your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data and on how to contact us and supervisory authorities in the event you have a complaint.

Italicised words in this privacy notice have the meaning set out in the Glossary of Terms at the end of this document.

Who we are

Independent Mortgages Direct NE collects, uses and is responsible for certain personal data about you. When we do so we are required to comply with data protection regulation and we are responsible as a data controller of that personal
data for the purposes of those laws.

When we mention “IMDNE”, “we”, “us” or “our” we are referring to Independent Mortgages Direct NE.

Our registered office is at 11 Defender Court, Hylton Riverside Enterprise Park, Sunderland, Tyne & Wear, SR5 3PE. We are authorised and regulated by the Financial Conduct Authority with the following Financial Services Register number: 301727.

We provide you with intermediary services for mortgage, protection and/or general insurance products.

The personal data we collect and use

In the course of providing our service to you we may collect the following personal data when you provide it to us:

Transfer of your information out of the EEA

We will not transfer your personal data outside of the European Economic Area or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Your rights

You have legal rights under data protection regulation in relation to your personal data. These are set out under the below headings:

We may ask you for proof of identity when making a request to exercise any of these rights. We do this to ensure we only disclose information or change your details where we know we are dealing with the right individual.

We will not ask for a fee, unless we think your request is unfounded, repetitive or excessive. Where a fee is necessary, we will inform you before proceeding with your request.

We aim to respond to all valid requests within one month. It may however take us longer if the request is particularly complicated or you have made several requests. We will always let you know if we think a response will take longer than
one month. To speed up our response, we may ask you to provide more detail about what you want to receive or are concerned about.

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are otherwise legally entitled to deal with the request in a different way.

Keeping your personal data secure

We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Our supervisory authority

If you are not happy with the way we are handling your information, you have a right to lodge a complaint with the Information Commissioners Office. It has enforcement powers and can investigate compliance with data protection regulation (www.ico.org.uk).

We ask that you please attempt to resolve any issues with us before the ICO.

How to contact us

Please contact our Data Protection Officer if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact our Data Protection Officer please send an email to dp@imdne.co.uk or write to 11 Defender Court, Hylton Riverside Enterprise Park, Sunderland, Tyne & Wear, SR5 3PE.

Glossary of Terms

we, us or our
Independent Mortgages Direct NE
Gary Robert Howe, trading as Independent Mortgages Direct NE an individual whose business address is at 11 Defender Court, Hylton Riverside Enterprise Park, Sunderland, Tyne & Wear, SR5 3PE

contact information
these are details that can be used to contact a person, including title, first name, surname, personal telephone number, fax, email address, home address, country, postcode or city of residence. This may also include work contact information such as work telephone number, fax, work email and work address

data controller
means a natural or legal person (such as a company) which determines the means and purposes of processing of personal data. For example, we are your data controller as we determine how we will collect personal data from you, the scope of data which will be collected, and the purposes for which it will be used in the course of us providing you with intermediary services

data protection regulation
applicable data privacy and protection laws

employment status
this is information about your work, if you are employed, self-employed, unemployed, a student or on job seeker allowance

FCA
the Financial Conduct Authority, being the independent watchdog that regulates financial services

financial information
this is information relating to your financial status, including salary/income, outgoings/expenditure, tax rate and P60

health information
this is information relating to your medical history, including symptoms, diagnoses, procedures and outcomes, as well as information about your height and weight. This could include previous and current or persistent medical conditions and family medical history

identity information
this is any information that can be used to distinguish a person or verify their identity, such as name, date of birth, place of birth, gender, marital status, national identity card/number, passport, drivers licence and national insurance number

intermediary services
these are the services we provide to you in relation to mortgage, protection and/or general insurance products

lenders
a mortgage lender (for a list of current lenders which we work with, please contact us – see How to contact us above)

lifestyle information
this includes both work and leisure behaviour patterns. Most relevant to your products may be your smoker status, alcohol consumption, health, retirement age and exercise habits

product
this is a mortgage, protection and/or general insurance product in respect of which we provide intermediary services to you

product provider
a company which provides investment, pension, protection and/or general insurance products (for a list of product providers which we work with, please contact us – see How to contact us above)

sanction check information
this is information relating to your politically exposed persons (PEPs) status and Her Majesty’s Treasury financial sanctions status, which is recorded to prevent fraud and money laundering

vulnerability
a vulnerable consumer is someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when an advisory firm is not acting with appropriate levels of care. These customers are more likely to suffer severe detriment if something goes wrong. Details of vulnerability fall in to the following categories: health; resilience (financial); life events; and capability (financial knowledge/ confidence)